1.800.845.4570

Elite Sterling

Customer Service

Shipping & Delivery

Standard Ground Shipping:
All purchases to be shipped with Standard Ground Shipping in the Continental United States don't not require a shipping fee.

Two Day or Next Day Shipping:
For expedited shipping on your order, please be in touch with customer support at sales@elitesterling.com or (800)845-4670 to determine the cost of shipping. The cost of shipping on Two Day or Next Day shipping will be added to the cost of your order, even though the invoice will list it at $0.00. For rush orders, it may be possible to ship immediately via UPS Next Day Air. You may contact us at sales@elitesterling.com or call us at (800)845-4670 for details.

Shipping Time:
On available merchandise orders can usually ship within 3-6 business days. If merchandise is unavailable, we will contact you with the options you have. You will receive an email confirmation when your order ships


Privacy & Security

When you shop at Elitesterling.com, you can feel confident knowing that no unauthorized party will ever be able to obtain your credit card or personal information. We guarantee that every transaction you make at Elitesterling.com will be 100% safe. The order area of our site is secure. Our server is a SSL secure server. This means that all transactions between your browser and our server are encrypted for security. All of your personal information including your name, address, and credit card information is encrypted ensuring that your information will not be seen as it travels over the Internet. We are committed to protecting your privacy.


Returns & Replacements

With the exception of custom and engraved orders, Elitesterling.com will accept all returns of new merchandise provided they are returned within 7 days of receipt. Seasonal items however may not be returned post season.

The returned items may not have been used, washed, or altered in any way, and should be returned to EliteSterling.com in it's original packaging. You must contact        Elitesterling.com at 800.845.4670 to receive a return authorization.

EliteSterling.com will determine, based upon its own subjective judgment, whether the returned item(s) conform with the aforementioned.          

Noncompliance with the aforementioned will result in the item not be accepted for return. Furthermore, custom and engraved orders are not returnable.

You are responsible for shipping the merchandise back to EliteSterling.com and should send the package to the address provided by Elite Sterling.

Please do not return an item without getting a return authorization and shipping information from us! Any orders returned without a prior authorization will be subject to a 20% restocking fee. The return authorization is easy to get - just call or email us.

You may contact us by email or by telephone: 800.845.4670

Upon receiving an item in return, a credit will be issued by elitesterling.com for the amount paid for the item minus the actual shipping and handling charges incurred by  elitesterling.com. The monies can be credited toward a future purchase at  EliteSterling.com, or EliteSterling.com can refund the money the same way you paid.

Please enclose a copy of your invoice as well as a note stating whether you would like a refund or a replacement. If you would like a replacement, please note exactly what item number (from our site) you would like as a replacement.

If you would like to return an item after seven days have passed, the item will be subject to a twenty percent restocking fee. Furthermore, the items must conform with the aforementioned (not used, washed or altered, etc...). The restocking fee may be waived in extenuating circumstances (ten days have passed instead of seven days, etc..)

Engraving

Engraving can be done in Hebrew, English or a combination of the two. The engraving is done by a professional engraver.

The cost for engraving is $1.00 per letter with no minimium.

Engraving usually takes 3-5 Business Days, If there is a rush please email us at sales@elitesterling.com and we will do what we can to accommodate.

The engraving will be done where it is most appropriate on the item, if you have specific instructions please email us with instructions.

Once an Item is engraved there is no return or exchange.


If you have any questions or concerns, please address them to 800.845.4670